90 day risk free evaluation/trial period
Our 90 day risk free evaluation/trial period is one of the longest in the industry. Our goal during this period is to work hard to ensure that you are satisfied with your new hearing aids. If during this time, you are not completely satisfied with the hearing aids, or any aspect of our service or value promise, then you can return the hearing aids for a full refund. It is important for you to be involved during this period and that is why we ask for your perseverance, patience and to let us know when you are having problems. Our commitment during this time and beyond, is to see you back as often as is necessary to make sure that the hearing aids are meeting your needs.
2 year repair warranty
Our comprehensive warranty will cover you for any costs that may be incurred during the first two years. This gives you solid peace of mind as you acclimatize to wearing new hearing aids.
1 year loss & damage warranty (deductible applies)
If in the unlikely event you lose your hearing aids or they are damaged beyond repair, we will replace them with the same type and style of hearing aid within the first year.
110% Value match guarantee
We feel so confident our value promise and included services are the best in the industry, we offer a 110% value guarantee on the same hearing system found at any other local clinic.
Unlimited visits for the life of new hearing aids
When you purchase hearing aids at Dynamic Hearing Solutions, we include an unlimited number of visits for the life of the hearing aids beyond the initial fitting and trial period. This includes, all clean and checks, reprogramming, and fit adjustments.
No charge annual re-evaluations and reprogramming
Your hearing can change over time and this can effect how well you are hearing with your hearing aids. As a result, we recommend and include as part of our value promise, routine re-testing of your hearing levels and reprogramming of your hearing aids as required.
Regular & frequent post fitting follow up
Following the fitting of new hearing aids, we will schedule regular follow up appointments based on your individual needs. This will ensure that any concerns that arise in the first few weeks are addressed and will help to reduce the stress and anxiety that may be involved in adjusting to new hearing aids.
24 hour phone follow up post fitting
Hearing aids are not an exact science. Adjusting to hearing aids requires, time patience, practice and perseverance, and more often than not programming and physical fit changes are required in order to get things just right. This is why we book regular post fitting appointments. Often however, issues arise in the first few hours or days following the initial fitting. In order to address immediate concerns that arise prior to your first follow up appointment, we will follow up with you by phone within 24 hours of a new fitting.
Patient focused approach, friendly & caring staff
At Dynamic Hearing Solutions, we strive to set a higher standard and take great pride in delivering exceptional quality care. Our caring staff are ready to listen and to respond with viable solutions to your individual hearing needs. This involves listening to and understanding your specific life demands and creating focused hearing solutions to address them.
Comfortable & relaxed environment
From the moment you walk in, our goal is to ensure that you are comfortable and relaxed. We have worked hard to create the right surroundings to make the experience as enriching as possible, and to reduce any stress that you may feel about getting new hearing aids.
5 and 5 Promise
When you have finally decided to take that first step and get new hearing aids or whether you are a returning patient, our promise is that you receive the highest level of quality service, including less than 5 day wait time to your next appointment and less than 5 minutes wait from when you first arrive for your scheduled appointment.
Gift certificates for friends/family in need
When purchasing new hearing aids, our program of care includes free evaluations and valued gift certificates to friends and family members who may also be struggling with their hearing. Our greatest compliment is when patients refer their loved ones to come and see us and this is our way of saying thank you.
Precision Fit Hearing Aids & Assistive Devices
Our goal is to ensure that hearing aids are comfortable and performing optimally based on your individual hearing needs. For this reason, our state of the art facility uses only the most advanced equipment available to properly fit and assess hearing aids and other assistive listening devices.
Dynamic Hearing Solutions Approved Technology
To ensure high quality standards and optimal hearing solutions, we have carefully selected a wide range of high quality manufacturers and products that will cover the range of hearing difficulties experienced. This allows us to have greater flexibility in the recommendation and selection process, and to more precisely custom fit the hearing system that is right for you and your individual needs.